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General information

Feedback and suggestions

Current COVID-19 Situation

We aim to respond to all feedback within the timescales outlined in the NHS Scotland Complaints Handling Procedure.

All complaints and concerns are handled and reviewed by operational managers and clinical staff.

As our priority at the moment is continuing our support of frontline activities for NHSScotland, there may be a delay in responding to you.

Please be assured that all enquiries will be processed as soon as possible. All feedback is taken very seriously, and we will get back to you when we can.

Where possible, please contact us about any complaints or concerns by emailing feedback@gjnh.scot.nhs.uk

Thank you for your continued patience and support during this time.

 Comments and suggestions

There are a number of ways to tell us your views about a recent experience at the Golden Jubilee National Hospital:

In line with our organisational values, all comments left on Care Opinion and our website and social media channels will be moderated to ensure all content is constructive, relevant and civil: no foul language, abusive content, harassment or bullying of any form will be tolerated. 
 

 Concerns

If you have a concern about any aspect of your care we would strongly encourage you to discuss this with a member of staff as often these issues can be quickly resolved. 

We apologise if your care experience has not met your expectations we would welcome the opportunity to review this and use the learning to improve.

 Complaints

If you would like to discuss your concerns further and/ or you would like to make a formal complaint, please contact us using the options below:

  • Email: feedback@gjnh.scot.nhs.uk
  • Call our Feedback and Legal Coordinator on 0141 951 5951 
  • Write to us at: Patient Feedback, Freepost, Golden Jubilee National Hospital, Agamemnon Street, Clydebank, G81 4DY

The following documents provide information about the complaints procedure:

 Scottish Public Services Ombudsman

To contact the Scottish Public Services Ombudsman (SPSO):

 Other support

Independent advice is also available from the following:

Lomond and Argyll advocacy advice
Citizens Advice Scotland

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   enquiries@gjnh.scot.nhs.uk        Hospital Switchboard 0141 951 5000