General information
Feedback and suggestions
We aim to respond to all feedback within the timescales outlined in the NHS Scotland Complaints Handling Procedure.
All complaints and concerns are handled and reviewed by operational managers and clinical staff.
Please be assured that all enquiries will be processed as soon as possible. All feedback is taken very seriously, and we will get back to you when we can.
Where possible, please contact us about any complaints or concerns by emailing feedback@gjnh.scot.nhs.uk.
Feedback and Suggestions
Comments and suggestions
We provide a quality service delivering person-centred, safe, effective care for every patient, taking consideration of the 9 protected characteristics under the Equality Act. We take pride in caring for our patients and service users, taking into account their specific needs and wishes.
We strive to offer inclusive services for patients regardless of their age, sex, race or ethnic origin, faith or religion, sexual orientation, gender identity or disability and we value every patient and member of staff.
We are always grateful to receive feedback from visitors, patients and users of our services. If you have a complaint, comment or suggestion, please get in touch with us in one of the following ways:
- Email feedback@gjnh.scot.nhs.uk
- Complete a paper feedback form and post it in the feedback mailboxes posted through the hospital.
- Post a comment or review on Facebook at www.facebook.com/NHSGoldenJubilee
- Send us a tweet or direct message on Twitter at www.Twitter.com/JubileeHospital
- Let us know about your experience via Care Opinion: www.careopinion.org.uk
- Post a comment on our website.
In line with our organisational values, all comments left on our website and social media channels will be moderated to ensure all content is civil.
We understand that at the time of raising concerns with us about care or treatment it can be an emotional time and you or a loved may be upset or distressed.
All individuals who contact us to complain or leave feedback are treated with dignity and respect and we ask that any comments you have are civil and do not contain foul or abusive language which may be cause upset or harm.
Concerns
If you have a concern about any aspect of your care we would strongly encourage you to discuss this with a member of staff as often these issues can be quickly resolved.
We apologise if your care experience has not met your expectations we would welcome the opportunity to review this and use the learning to improve.
Complaints
If you would like to discuss your concerns further and/or you would like to make a formal complaint, please contact us using the options below:
- Email: feedback@gjnh.scot.nhs.uk
- Call our Clinical Governance Team on 0141 951 5951
- Write to us at: Patient Feedback team, Clinical Governance Freepost, Golden Jubilee National Hospital, Agamemnon Street, Clydebank, G81 4DY
The following documents provide information about the complaints procedure:
Scottish Public Services Ombudsman
To contact the Scottish Public Services Ombudsman (SPSO):
- visit their website: www.spso.org.uk/contact-us
- call Freephone 0800 377 7330
- write to them at Freepost SPSO (you don’t need to use a stamp)
Other support
Independent advice is also available from the following: