Patient information
Patient Hub
Patient Hub is a new online service that lets you view and manage information about your NHS Golden Jubilee appointments on your mobile phone, tablet or computer.
Initially, Patient Hub is available for outpatient appointments, with more services added over time.
As the service expands, Patient Hub will include:
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Updates on referrals
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Health questionnaires or surveys relating to your care
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More clinical specialities
Who can use Patient Hub?
We will begin by introducing Patient Hub for orthopaedic appointments, with the service expanding to other specialties over time.
Patient Hub is already used to send text reminders for ophthalmology, orthopaedic, cardiac, cardiology and thoracic (lung) appointments.
When can I use Patient Hub?
You will be able to login when you receive your first text notification from us.
If you have problems logging in, please contact our team on 0141 951 5266 or email GJNH.BookingOffice@gjnh.scot.nhs.uk
Why are we introducing Patient Hub?
Patient Hub will improve how we communicate with you, allowing you to view appointment details quickly and add them to your digital calendar.
This will help reduce missed appointments, and costs from printing and postage. Missed appointments are estimated to cost the NHS £156 per appointment,
How it works
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If we have your email or phone number, you will receive a message by text and/or email confirming when your referral has been added to the waiting list.
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When your appointment is ready to view, we’ll send you another message with a link to log in to Patient Hub.
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You will be asked to confirm, request a new appointment date, or cancel your appointment through Patient Hub.
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If you request a new appointment date, our Booking Office will contact you within 2 working days to discuss this with you.
Please make sure your contact details are up to date at your next GP surgery or hospital visit.
How to use Patient Hub
This leaflet explains a bit more about the Patient Hub and how it works.
Click here to download all of this information in our patient information leaflet.
How do I access Patient Hub?
You can access Patient Hub by visiting: NHSGoldenJubilee.co.uk/PatientHub
We will send you a link by text or email when we need you to log in.
You will only be able to log in after you have received your first notification.
Steps to log in:
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Enter your mobile number or email address and your date of birth.
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We will send you a 6-digit security code by text or email.
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Enter the code within 2 minutes and 30 seconds.
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You will then be securely logged in.
What if I don’t have a mobile phone or computer?
If you don’t have a mobile phone, we can send the link and security code to your email address instead.
If you do not have a mobile phone or email, we will continue to send you information and appointment letters by post.
Do I need to register for an account?
No. We will create an account for you automatically if we have your mobile number or email address on your patient record.
Please make sure your contact details are up to date.
I’ve received a notification but can’t log in
If you still can’t log in, please contact our Booking Office Team on 0141 951 5266 or email GJNH.BookingOffice@gjnh.scot.nhs.uk
Can I choose how I receive notifications?
Yes. You can update your contact preferences in your Patient Hub profile. Alternatively email GJNH.BookingOffice@gjnh.scot.nhs.uk and a member of our team can do this for you.
Can I opt out of digital notifications?
Yes. You can opt out by switching off the SMS and email options in your Patient Hub contact preferences.
How secure is Patient Hub?
Patient Hub uses 2 factor authentication to keep your information safe.
Each time you log in, you will be asked to enter a 6 digit security code, which will be sent to your mobile number or email address.
Can I change my appointment?
Yes. You can use Patient Hub to accept or request to reschedule or cancel your appointment.
If you request a change, our Booking Office Team will contact you within 2 working days to arrange this.
Click here to find out how our waiting list validation works