Patient information

How it works

Wating list validation - how it works

Patients who have provided a mobile telephone number will receive a text message from NHS-NoReply containing a secure link. Please note that we are unable to receive calls or texts to this number.

If you are waiting for an appointment or operation, please do not ignore this message.

You can access this link on your smart phone, tablet or computer.

 1.    Click on the link.

2.    Confirm your mobile number and date of birth.

3.    You will then be sent a 6-digit authentication code. Enter this code to unlock the secure page.

4.    Click on Referrals.

5.    Click the green ‘Respond’ button.

6.    Select the appropriate answer:

• I would like to go ahead with the procedure but wish to delay my treatment due to personal circumstances.
• I no longer wish to have the procedure and/or my symptoms are resolved and I am happy to be discharged.
• I would like to go ahead with the procedure but like to delay due to COVID-19.
• I would like to proceed with the procedure, my condition has not changed.

7.    Click the green ‘Confirm’ button to submit your answer.

8.    You will see a message confirming your response has been submitted.

How long do I have to respond to the text message or email?

If this link is not used and you don’t respond within 72 hours, a paper copy will be sent by post. The link to your Portal (Patient Hub) can be accessed at any time.

When you log in you will be sent a secure authentication message to complete your log in. This secure code only lasts for one minute.

I clicked on ‘call me back, but I haven’t had a call back yet

The hospital team will call you as soon as they have availability. The speciality team staff work between 8am and 6pm.

What should I do if I answer the question incorrectly?

If you select the wrong answer, please email GJNH.BookingOffice@gjnh.scot.nhs.uk  

What happens after I respond?

Your initial answer will determine what happens next.

• Yes: You will remain on the waiting list and will be contacted when an appointment or operation becomes available.
• No: We will contact you to ask why you no longer need your appointment or operation. We will then remove you from the waiting list.
• Unsure: A member of our team will call you to discuss your needs and will update the waiting list as appropriate.

We will also be calling a random sample of patients to assess this service.

What happens if I do not respond to the text message?

Patient Hub knows if you have not logged in so you will still get letters if you can’t use digital platforms.

The system will notify us if you haven’t logged in after 48 hours so that we can send a paper letter to the home address you have registered with us.

What do I do if I gave the wrong answer?

If you have answered the question incorrectly, just go back to the link in your text message and start again.

Does it cost me to reply to a text message?

Text messages will be charged at standard network rates but will be free if you have a text message bundle with your mobile provider. You can change your digital letter setting online for free by following the link in your text messages.

What if I don’t have a smart phone or a computer?

The initial link needs either a smart phone, tablet or a computer.

If you don’t have a smart phone or computer, don’t worry, you will continue to receive any information about the waiting list by letter in the post.

What happens if I want to opt out, or still want to receive a letter in the post?

You can access the link to opt out of future communications on the Portal.

What web browser do I need to access Patient Hub?

If you have trouble accessing this site, please check your internet access and that you are using, and that you are using one of the below compatible web browsers:

• Microsoft Edge
• Chrome
• Firefox
• Safari
• Chrome for Android
• Chrome for iOS
• Safari for iOS

Will you be able to tell me where I am on the waiting list?

We cannot provide you with details of where you are on the waiting list or how long your wait may be. You can check average waiting times on the NHS Inform website at:
https://www.nhsinform.scot/waiting-times

What happens if my condition changes while I’m on the waiting list?

If you have an urgent or emergency medical problem or concern, please contact the appropriate service:

·         In an emergency, always dial 999.

·         For urgent care, call NHS 24 on 111.