General information

Data protection

Current COVID-19 Situation – PLEASE NOTE BELOW

Due to the current situation with COVID-19 there may be a delay in replying to any Freedom of Information or Data Protection requests and enquiries received by the Board. 

The collation of information requires the resource and support from many members of staff within NHS Golden Jubilee. The Board will always aim to action all requests received within the timescales set out however, the priority at the current time has to be managing the outbreak and supporting frontline operations and staff.  Please be assured that we will respond to all requests and enquiries when we can. We ask for your patience and understanding during this unprecedented situation.

Can we please encourage the use of email as the main communication method. The restrictions we are currently operating under may mean that any letters received by the post may not be picked up or acknowledged.

Please use the following email address’s depending on the type of request being sent:

For Freedom of Information requests –

For Data Protection requests –

Please do not send multiple emails if you do not receive a reply in a timely fashion as this will create repetition and increase the workload on our teams.

Thank you once again for your patience and your support.


The NHS must keep your personal health information confidential. It is your right.
Information that identifies you may be written on paper, held on computer, or both. Records are stored securely in different parts of the NHS.
All NHS staff have a legal duty to keep information about you confidential and will usually only share your information with carers, social workers or others if you have given permission. However, there are special cases.
As well as your right to confidentiality, you have the right to:

  • know how your personal information is used;
  • see your health records and, if you choose, to get a copy;
  • object if you don't want your health information to be used or shared; and
  • complain if you are not happy about how your health information has been used or protected.
  • Health Rights Information Scotland (HRIS) has produced a number of information booklets that tell you about your rights as a patient.

How the NHS handles your data


Accessing your records

If you would like to access your personal records, please complete the Subject Access Request Form and return it to:
Medical Records Manager
Golden Jubilee Foundation
Golden Jubilee National Hospital
Agamemnon Street
G81 4DY        Hospital Switchboard 0141 951 5000