Feedback and suggestions

There are a number of ways to tell us your views about a recent experience at the Golden Jubilee National Hospital:

• Email feedback@gjnh.scot.nhs.uk
• Complete a paper feedback form and post it in the feedback mailboxes posted through the hospital.
• Post a comment or review on Facebook at www.facebook.com/NHSGoldenJubilee
• Send us a tweet or direct message on Twitter at www.Twitter.com/JubileeHospital
• Let us know about your experience via Care Opinion: www.careopinion.org.uk
• Post a comment on our website.

In line with our organisational values, all comments left on Care Opinion and our website and social media channels will be moderated to ensure all content is constructive, relevant and civil: no foul language, abusive content, harassment or bullying of any form will be tolerated. 
 

If you have a concern about any aspect of your care we would strongly encourage you to discuss this with a member of staff as often these issues can be quickly resolved. 

We apologise if your care experience has not met your expectations we would welcome the opportunity to review this and use the learning to improve.

If you would like to discuss your concerns further and/ or you would like to make a formal complaint, please contact us using the options below:

• Email: feedback@gjnh.scot.nhs.uk
• Call our Clinical Governance Team on 0141 951 5951 
• Write to us at: Patient Feedback team, Clinical Governance Freepost, Golden Jubilee National Hospital, Agamemnon Street, Clydebank, G81 4DY

The following documents provide information about the complaints procedure:

• Complaints Handling Procedure Public Facing Document
• Feedback and Complaints Policy
• Handling complaints with care Z card
• Managing Complaints - additional guidance with Datix guide

To contact the Scottish Public Services Ombudsman (SPSO):

• visit their website: www.spso.org.uk/contact-us
• call Freephone 0800 377 7330
• write to them at Freepost SPSO (you don’t need to use a stamp)

Independent advice is also available from the following:

Lomond and Argyll advocacy advice
Citizens Advice Scotland