Under the Patient Rights (Scotland) Act, all patients who are due to receive planned treatment have a right to receive it within 12 weeks of agreeing this with your Consultant. This is subject to your availability to attend appointments from the agreed date.
Your waiting time clock starts when:
We will try to give you a minimum of seven days’ notice of your appointment. This is considered a ‘reasonable’ offer.
If you refuse two or more reasonable offers of appointment, we may:
Any decision will be communicated to you in writing.
To help us arrange your treatment as quickly as possible, please:
We will write to you to confirm your appointment time and date and provide any other necessary information. We will also write to explain how your treatment time will be affected, if you:
Our letters to you will always include a contact number that you can use to get in touch with us.
While we aim to make sure that all of our patients are seen within the 12-week legal guarantee, there may be occasions where this is not possible. Therefore, if we exceed your treatment time guarantee, we will:
More information, including the Charter of Patient Rights and Responsibilities, the Your Health and Your Rights factsheets, and other leaflets are available from: